Option Communication’s state of the art call distribution system with URL Pop technology can pop your web site, along with a custom answer phrase and any additional information, to one of our skilled agents the moment a call comes in, even entering an order right into your on-line order form.
Option Communication’s Page Push technology enables our agents to smoothly guide your visitor to a new web page-- perhaps one that quickly answers their questions, or perhaps to the page of a complementary product that you would like to upsell.
Furthermore, with Option Communication’s live web chat technology, a knowledgeable representative is only a click away. Real-time, text based conversation will take place while your customer is still viewing the web page, providing seamless customer support and order taking.
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